Lifecycle

Customers & Activity Timeline

Customers gives a unified lifecycle view across leads and clients so follow-ups, reminders, notes, meetings, and history stay reachable.

  • Search customers by person, company, email, or phone.
  • Filter by lifecycle status and see due reminders from customer activity.
  • Open a customer to edit profile fields, lifecycle status, source, tags, and next reminder.
  • Log calls, emails, meetings, notes, reminders, and completed activities.
  • Customer activity feeds notifications and business memory when relevant.

Fast answers

Easy FAQs

What should I do first after creating a business?

Open Business Settings, complete the company profile, set the currency, upload the logo, confirm billing, then add clients, inventory, or leads depending on what the business sells.

Why do I see a plan or upgrade message?

The app checks plan tier, subscription state, and usage caps before opening or changing protected records. A 402 response usually means the plan is free, inactive, or has reached a limit for that feature.

Which records can global search find?

Global search can find feature pages plus clients, leads, inventory, invoices, quotes, deals, projects, tasks, files, expenses, team members, and AI chats within the active company.

When should I use Leads, Customers, and Clients?

Use Leads for prospects, Customers for lifecycle and activity timeline across leads and clients, and Clients for billing-ready accounts used by invoices and payment history.

How do payment links stay safe?

Payment links use long random tokens. Share the generated link, receipt, PDF, or email with customers, not a dashboard URL. The invoice number helps the business identify a document but is not the secret.

What is Business Memory used for?

Business Memory stores durable company knowledge for Maximo AI: facts, preferences, style, source records, private notes, approved memories, retention rules, and conflict checks.

Keep moving

Go back to the workspace with context.

Use the dashboard for the work itself, and return here when a user needs a fast explanation, a workflow map, or the right page link.

Open Dashboard