The Support Center lets a business ask questions, report bugs, get billing help, request setup guidance, and request live support from the dashboard. The available channels follow the current plan and whether the business country is Nigeria.
The Support Center lets a business ask questions, report bugs, get billing help, request setup guidance, and request live support from the dashboard. The available channels follow the current plan and whether the business country is Nigeria.
FreeGuide, community, email only
PlusEmail/tickets plus paid Nigerian live add-ons
ProPriority support + 1 included Google Meet/month
MaxPriority onboarding + 4 included Google Meets/month
Nigeria add-onsExtra Meet and in-person support by plan
Open Support from the dashboard to choose Question, Bug, Billing, Setup, Google Meet, or In-person.
Free gets the guide, community guidelines, and email support only, with no Google Meet or in-person support included.
Plus gets standard email and ticket support; Nigerian businesses can request paid extra Google Meet calls from NGN 15,000 and in-person sessions from NGN 100,000.
Pro gets priority support plus 1 included 30-minute Google Meet call monthly; Nigerian businesses can buy extra Google Meet calls from NGN 12,000 and in-person sessions from NGN 75,000.
Max gets priority onboarding plus 4 included 30-minute Google Meet calls monthly; Nigerian businesses can buy extra Google Meet calls from NGN 10,000 and in-person sessions from NGN 50,000.
Paid extra Google Meet and in-person support add-ons are currently available only for Nigerian businesses, based on Business Settings country.
In-person support is always a request for owner-team approval, quote confirmation, and scheduling. Users cannot instantly book an on-site visit.
Included Google Meet requests skip paid session length selection until the monthly allowance has been used.
The owner console shows support tickets, requested calls, company, plan, urgency, allowance use, assignee, status, internal notes, schedule, meeting URL, quote, and post-call summary.
Open Business Settings, complete the company profile, set the currency, upload the logo, confirm billing, then add clients, inventory, or leads depending on what the business sells.
The app checks the active workspace's effective subscription, subscription state, and usage caps before opening or changing protected records. Owner-created workspaces can inherit the owner's account plan from another billing-home workspace, while joined team workspaces use that company's owner plan. A 402 response usually means the effective plan is free, inactive, or has reached a limit for that feature. File Manager checks file count, storage, and per-file upload size: Free 50 MB, Plus 250 MB, Pro 2 GB, and Max 10 GB. AI Images checks image credits, daily and personal caps, model access, source limits, File Manager count, and storage. Maximo Cloud Computer checks computer minutes, daily/monthly caps, max run length, and concurrency. Gemini Live starts on Pro, while Grok Voice remains available on paid plans. Support also follows the plan: Free uses guide, community, and email; Pro and Max include monthly Google Meet allowances.
Free gets the guide, community guidelines, and email support only. Plus gets standard email and ticket support. Pro gets priority support plus 1 included 30-minute Google Meet call per month. Max gets priority onboarding plus 4 included 30-minute Google Meet calls per month. Paid extra Google Meet calls and in-person support requests are currently available only for Nigerian businesses based on the Business Settings country. In-person support is never instant booking; it is reviewed, quoted, approved, and scheduled by the owner team.
RPB means Real Performance Benchmark. It is MyTabulon's evidence-adjusted public model score for real agentic business work, combining task completion, tool call accuracy, reasoning, safety, user sentiment, latency, and cost efficiency.
Global search can find feature pages plus clients, leads, inventory, invoices, quotes, deals, projects, tasks, files, expenses, team members, and AI chats within the active company when the signed-in user's role allows it. Member file results are limited to files and folders they uploaded, added, or generated, and sensitive owner/admin destinations stay hidden.
Use Ctrl K or Meta K for the command palette, ? or Ctrl / for the reference, Ctrl B or Meta B for the sidebar, g chords for navigation, n chords for quick create, and r r to refresh page data.
Payment links use long random tokens. Share the generated link, receipt, PDF, or email with customers, not a dashboard URL. The invoice number helps the business identify a document but is not the secret.
Business Memory stores durable company knowledge for Maximo AI: facts, preferences, style, source records, private notes, approved memories, retention rules, provenance, and conflict checks. It is available only to business owners and administrators. Company memories describe shared business facts; first-person or personal work memories stay private to the originating user. Members, Viewers, and Employee Viewers cannot open memory, search it through Maximo chat or voice, receive selected memory in AI context, or have their chats silently captured into company memory.
Who can add or manage Bring Your Own Model (BYOM) connections?
Only Business Owners and Administrators have permissions to manage BYOM connections and import/edit models under Settings > Integrations > Bring Your Own Model. Workspace Members and Viewers cannot manage connections.
Are BYOM models available to everyone in the workspace?
Yes, once a BYOM model is configured and enabled by an owner or administrator, it is available company-wide to all workspace members (Owners, Admins, Members, Viewers) through the model selector in Maximo AI chat.
